Refund policy

At Harkak Creative, we take pride in creating unique and customized products for our customers. As each order is specially crafted to meet your individual requirements, we do not have a standard return policy. However, we understand that unforeseen issues may arise. If your order has any defects or arrives damaged, we are committed to resolving the issue promptly.

Defective or Damaged Items:

Upon receiving your order, please inspect it thoroughly. If you identify any defects, damages, or if any part of the order is broken, we kindly ask you to contact us immediately at Hello@harkakcreative.com.

Resolution Process:

1. Contact us at Hello@harkakcreative.com with a description and images of the defect or damage.

2. Our team will review your case promptly and get back to you with a resolution plan.

3. Depending on the nature of the issue, we may offer a replacement for the full order, partial replacement, or provide a solution for the damaged part.

Exceptions:

Since each order is unique, we do not accept returns for reasons other than defects or damages. We appreciate your understanding of our custom order policy.

Contact Us:

For any concerns or inquiries regarding your order, please reach out to us at Hello@harkakcreative.com. We value your satisfaction and are dedicated to ensuring you receive a high-quality, customized product.